Български
General Privacy Notice for Users of the Website of ZEAD BULSTRAD VIENNA INSURANCE GROUP
GENERAL PRIVACY NOTICE FOR USERS OF THE WEBSITE OF ZEAD BULSTRAD VIENNA INSURANCE GROUP
I. General information
How we use your personal data
This privacy notice explains how we collect, use, share and protect your personal data. Should we amend the notice in the future, we will publish information about this on our website in due course.
Your rights regarding your personal data
In accordance with the Bulgarian law, you have the following rights regarding your personal data processed by ZEAD BULSTRAD VIENNA INSURANCE GROUP:
- to access your personal data processed by ZEAD BULSTRAD VIENNA INSURANCE GROUP and receive a copy of them;
- to have your personal data rectified, in case such data are inaccurate or incomplete;
- to request the erasure of your personal data, where the preconditions for this are met;
- in the cases stipulated by law, to request restriction of the processing of your personal data;
- in the cases stipulated by law, to object against the processing of your personal data;
- to exercise your right to data portability and request to receive your data in a structured, commonly used and machine-readable format;
- when the processing of your personal data is based on consent, to withdraw the consent given by you, at any time and at no charge;
- to lodge a complaint before the Commission for Personal Data Protection.
Detailed information on the conditions and procedure for exercising your rights can be found in Bulstrad‘s Policy on the exercising of the rights of data subjects, available on our website and at any of our offices in the country.
How to contact us?
You may contact us at the following address: Bulgaria, Sofia, 5 Positano Sq., email: public@bulstrad.bg
You may also reach our Data Protection Officer at the following contact info: 02/9856624, email: dpo-bulstrad@bulstrad.bg
II. Processing your personal data
Contact Form on the website
Personal data collected by us
- First and last name
- Company/organization (if applicable)
- Other data, depending on the details entered in the “subject” and “text” fields
Why we collect your personal data
- To be able to answer your inquiries as fully as possible.
Legal grounds for collecting your personal data
- The consent you give to us to process your personal data.
- Our legitimate interest to share data with software companies for maintenance of the website.
How long do we keep your personal data?
- Your personal data will be stored with us only for the period needed to answer your inquiry. In case, however, your inquiry is related to a legal or another dispute, we may keep your personal data for 5 years after an inquiry is made.
With whom do we share your personal data?
We may share your personal data with:
- Software companies maintaining the website and/or individual functionalities on it.
Registration of the existing customers on the website
Personal data collected by us
- Insurance policy number
- Personal ID number
- Telephone number
- Geographic area (subject to your consent to the use of this data)
- Details of occurred insurance event (when the “claim notification” functionality on the website is used)
- Details of your bank card – card number and CVV code (in case of online payment of premium installments for a policy)
Why we collect your personal data
- In order to provide to you our online services and enable you to: check premium amounts for our current offers, review all of your existing policies, including pending premium amounts and possibilities for their payment, file a claim notification, obtain information about the company office closest to you, etc.
- In order to process your payment when you pay a premium installment.
- In order to detect fraud attempts or other wrongdoing.
- In order to send to you notifications about pending premium payments or expiring policies by SMS or email.
Legal grounds for collecting your personal data
- The consent you give to us to process your personal data when you choose to use our online services (e.g. review of your policies, the geographic area, etc.)
- Our legitimate interest to prevent fraud attempts or other wrongdoing, and to send you reminders about pending premium installments or expiring policies.
- Contractual performance, when you pay a premium installment or file a claim notification.
- Our legitimate interest to share the data with software companies for maintenance of the website.
How long do we keep your personal data?
- Your personal data will be stored for 5 years after termination of your registration.
With whom do we share your personal data?
We may share your personal data with:
- Software companies maintaining the website and/or individual functionalities on it.
Direct marketing
Personal data collected by us
- First and last name
- Insurance policy number
- Telephone number
- Mailing address
- Fax number
Why we collect your personal data
- To inform you of services and products offered by us (unless you select not to receive our marketing materials).
- So we can send you greetings for your special occasions (e.g. birthdays) and official holidays.
Legal grounds for collecting your personal data
- The consent you give to receive marketing materials from us.
- Our legitimate interest to share the data with software companies for maintenance of the website.
How long do we keep your personal data?
- Your personal data will be stored until you withdraw your consent to receive marketing materials from us.
With whom do we share your personal data?
We may share your personal data with:
- Software companies maintaining the website and/or individual functionalities on it.
Calculation of a premium under Motor Third Party Liability insurance
Personal data collected by us
- Registration number of the vehicle
Why we collect your personal data
- In order to provide to you a calculation of our insurance premiums.
Legal grounds for collecting your personal data
- The consent you give to process your personal data for calculation of the premium for the respective insurance.
- Our legitimate interest to share the data with software companies for maintenance of the website.
How long do we keep your personal data?
- Your personal data will be stored for 5 years after termination of your registration.
With whom do we share your personal data?
We may share your personal data with:
- Software companies maintaining the website and/or individual functionalities on it.
Request for follow-up call
Personal data collected by us
- First and last name
- Telephone number
- Recording of your phone call with us
Why we collect your personal data
- In order to call you in case you have filled in a request form for a follow-up call
- The phone call is recorded for improving the quality of delivered services, including by monitoring the employees handling the calls, and also for using the record as evidence in case of legal or other disputes.
Legal grounds for collecting your personal data
- Your consent to use your personal data in order to contact you.
- Our legitimate interest to use your personal data for improving the quality of services delivered by our employees and to protect the company in case of possible legal or other disputes.
- Our legitimate interest to share your personal data with software companies for maintenance of the website.
How long do we keep your personal data?
- Your personal data will be processed only during the period needed to reach you or until the ending of a possible legal or another dispute, when they will be promptly erased.
With whom do we share your personal data?
We may share your personal data with:
- Software companies maintaining the website and/or individual functionalities on it.