ACCESSIBILITY STATEMENT

ZEAD BULSTRAD VIENNA INSURANCE GROUP is committed to ensuring the accessibility of the Company website https://www.bulstrad.bg and its mobile applications in accordance with Art. 58(c) of the Electronic Government Act (EGA) (suppl. SG 102/ 31 Dec. 2019) and Art. 39 and 39(a) of the Ordinance on the General Requirements for Information Systems, Registers, and Electronic Administrative Services (amend. and suppl. SG 4/14 Jan. 2020) on creation of a model accessibility statement in compliance with the technical standard of the Web Content Accessibility Guidelines 2.1 (WCAG 2.1).

This Accessibility Statement applies to the Company website https://www.bulstrad.bg, as well as its mobile applications.

Compliance status

The Company website at https://www.bulstrad.bg and its mobile applications comply partially with the technical standard of the Web Content Accessibility Guidelines 2.1 (WCAG 2.1), on account of the inconsistencies and exceptions listed below.

Inaccessible content

Despite our best efforts to ensure comprehensive accessibility, it is possible that some parts of the content may not be fully accessible due to the following reasons:

Some uploaded files (old PDF documents, scanned images) may not be fully accessible for screen reader devices;
Some video materials may not have captions.
Partial compliance with the technical standard of WCAG 2.1: described in detail in Annex 1 and 2;
Disproportionate burden: not applicable;
Content that does not fall within the scope of applicable legislation: not applicable.

Creation of the Accessibility Statement

This Statement was created on 16.10.2023.

The method used for the creation of the statement is self-assessment (Art. 3(1) of Commission Implementing Decision (EU) 2018/1523 (1)).

This Statement was last reviewed on 29.09.2025.

Feedback and contact information

To provide feedback and suggestions regarding accessibility, you can use the following feedback form

Enforcement procedure

Pursuant to Art. 58(1) of EGA and in accordance with its internal rules, the Company has established the following procedure for reviewing reports on accessibility issues:

Reports may be submitted at the offices of Company, through the contact form for clients on the Company website, through social media, or at the Registry desk in the Head Office of the Company. The report shall be examined by the competent units of the Company, with provision of response to the client within 30 days in accordance with the means of communication selected by the client when the report was filed, as follows:

1. Email; 2. On paper, delivered to the person through an office of the Company and/or by certified return receipt mail to an address specified by the client, with a reference number from the Registry desk of the Company; 3. Over the phone, through a Call Center or a company office. Complaints in accordance with the procedure under Art. 58(d)(2) of EGA on a failure to comply with the accessibility requirements should be submitted to the attention of the Chairperson of the Electronic Government State Agency (EGSA) at the following address:

6 Gen. Yosif V. Gurko Str., 1000 Sofia

Tel.: +359 (2) 949 2040

Email: mail@e-gov.bg

Complaints may be filed in the following ways:

Via email: mail@e-gov.bg, with subject line: “Complaint on website accessibility violation”;
At the Registry Department of EGSA on 6 Gen. Yosif V. Gurko Str., Sofia;
Via regular mail, sending the letter to the agency address at: 6 Gen. Yosif V. Gurko Str., 1000 Sofia.

Annex 1

Non-compliances in the public section of the mobile application Bulstrad Ready of ZEAD BULSTRAD VIENNA INSURANCE GROUP with the technical standard of WCAG 2.1.

Note: The table describes only those requirements of the standard that are not met, are partially met, or are not applicable. Fully met requirements of the standard are not described, in accordance with the requirements for creation of the Accessibility Statement.

Requirement No. (per WCAG 2.1)	Requirement per WCAG 2.1	Clarifications
1.	PERCEIVABLE	Partial compliance
1.1.	TEXT ALTERNATIVES	Partial compliance
1.1.1.	Textual presentation of non-text content	Partial compliance
1.2.	TIME-BASED MEDIA (AUDIO AND VIDEO STREAMING)	Not available Depending on the video content uploaded on Bulstrad’s website, a video may have captions.
1.2.1.	Alternative presentation of audio and video materials	Not available
1.2.2.	Captions for audio and video recordings	Not available, could be included partially in the video recording itself
1.2.3.	Audio description or media alternative	Not available
1.2.4.	Captions for live video streaming	Not applicable No live video streaming is used
1.2.5.	Synchronized audio presentation of video content	Not applicable
1.2.6.	Extended audio description (adding to the audio recording explanations of what can be seen, for example, if during an interview, the person shows a graph, but the listener cannot see the graph, it will be necessary to add an alternative description of what can be “seen” but not “heard”)	Not available Depending on the video content uploaded on Bulstrad’s website, a video may have captions.
1.2.7.	Full Text Alternative of all time-based media (audio, video, etc.)	Not available Depending on the video content uploaded on Bulstrad’s website, a video may have captions.
1.2.8.	Text presentation of live audio streaming	Not applicable No live audio streaming is used
1.3.	DISTINGUISHABLE	Partial compliance
1.3.1.	The contrast of text color against the text’s background color should not be less than the 4.5:1 ratio	Partial compliance Compliant, except for the graphic elements on the home page for the main product lines: “Motor Third Party Liability”, “Casco Insurance”, “Tourist Insurance”, “Insurance Policy Property”. Deviation only with the "hover" effect and depending on the design of the Bulstrad website.
1.3.2.	Maximum width of the text should not exceed 80 characters per line	Not available
2.	UNDERSTANDABLE	Meets the standards
2.1.	READABLE	Meets the АА standards
2.1.1.	A mechanism is available for identifying and providing definitions of words, phrases, idioms, jargon, etc.	Not available
2.1.2.	The content does not require reading ability more advanced than the secondary education level, or where specialized reading ability is required, supplemental content is provided which does not require reading ability more advanced than the secondary education level	Not applicable Some of the information provided is intended for specific target groups and therefore requires specific knowledge.
2.1.3.	When a specific text can be read in two different ways that can change the meaning of the information, a mechanism is available to identify unequivocally the meaning.	Not applicable No such content is used on the website

Annex 2